1. Who We Are
SmartPlay provides playground design, installation, maintenance and inspection services throughout the United Kingdom.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us using the details provided at the end of this policy.
2. Information We Collect
We may collect and process the following information:
Information You Provide To Us
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Name
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Organisation or business name
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Email address
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Telephone number
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Postal address
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Project information
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Enquiry details
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Any other information you choose to provide
When you visit our website, we may collect:
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IP address
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Browser type and version
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Device information
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Pages visited
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Date and time of visit
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Website usage data
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Any other information you choose to provide
Business contact information obtained from public sources, including a person’s name, job title, organisation and business contact details.
We use your information to:
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Respond to enquiries
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Provide quotations
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Deliver our services
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Manage projects and contracts
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Communicate with you regarding your enquiry or project
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Improve our website and services
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Meet legal and regulatory obligations
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Send marketing communications
We will only use your information for legitimate business purposes and in accordance with applicable law.
3. How We Use Your Information
4. Legal Basis For Processing
We process personal data under one or more of the following legal bases:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
Where consent is required, you may withdraw it at any time.
Business-to-business communications
We may use business contact details obtained from publicly available sources, such as organisation websites, public directories and professional networking platforms, to contact organisations where we reasonably believe our services may be relevant to their work.
Where those details identify an individual, we rely on our legitimate interests in developing and promoting our services. Before doing so, we consider whether the contact is necessary, proportionate and within the person’s reasonable expectations.
You may object to receiving these communications at any time by replying to the email or contacting us at contact@smartplayuk.co.uk. We will stop sending marketing communications and retain only the minimum information necessary to respect your preference.
Where applicable law requires consent - including certain communications to sole traders and individual subscribers -we will not send unsolicited electronic marketing unless valid consent or another permitted exemption applies.
6. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
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Suppliers and subcontractors
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Professional advisers
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Accountants
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Legal representatives
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IT service providers
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Regulatory authorities where required by law
We require all third parties to respect the security of your personal data and process it lawfully.
7. How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
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Providing services
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Managing contracts
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Meeting legal obligations
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Resolving disputes
When information is no longer required, it will be securely deleted or anonymised.
8. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website performance.
Cookies help us understand how visitors use our website and allow certain website functions to operate correctly.
You can control cookie settings through your browser preferences.
For further information, please refer to our Cookie Policy.
9. Data Security
We take appropriate technical and organisational measures to protect personal information from:
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Unauthorised access
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Loss
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Misuse
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Disclosure
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Alteration
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Destruction
While we take reasonable steps to protect your data, no online system can be guaranteed to be completely secure
10. Your Rights
Under UK data protection law, you have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Restrict processing
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Object to processing
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Request data portability
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Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
11. Third-Party Wesbites
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.
We recommend reviewing this policy periodically.
12. Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.
We recommend reviewing this policy periodically.